Returns and refunds

Returns and Refunds Policy

SALDOWD | Lydia Leith Design aims to provide clear product descriptions and a reliable customer experience.

Damaged or Incorrect Items: If an artwork, print, or other product arrives damaged or differs from the item ordered, please contact us with your order reference and photographs where appropriate.

Change of Mind: Return eligibility for physical products depends on the product type, its condition, the circumstances of the request, and applicable consumer protection laws.

Digital Products: Refund requests for downloadable artwork or other digital products will be reviewed based on the circumstances, delivery status, and applicable laws.

Refund Requests: Please provide your order reference, purchase date, and a description of the issue so that we can review your request.

Approved refunds will be processed through the original payment method where possible. Processing times may vary by payment provider.

Nothing in this policy limits consumer rights that cannot legally be excluded.